Everyone required discounts / Cashback's while buying a costly
electronics products. Obviously, it only happens in Online shopping market. Its
easy to Buy through EMI’s, even it will reach wherever we required. Simply free
home delivery.
But Problem when occurs, when we receive defective product. I have mentioned few thinks which you have to ready to sacrifice before you buying a Electronics product. Especially your Time and additionally you required more and more patience. That much Paytm will irritate you.
1.
1. No Refund
Policy (means only replacement)
Usually Paytm announce 7 days replacement policy. Yes, it’s
True but If your product is defective, you have to Submit a Job sheet. Well What
is Job Sheet. Another hectic problem for us to get defective confirmation sheet
from customer care Centre. Then only they will approve for Replacement Pickup
Shedule. Is that easy to get that Job Sheet??
2.
2. Job Sheet Submission.
You have to Go to nearby customer Support center, (usually
we have customer support center in cities only) So, You should take courage to
travel for a long distance, If you are buying a costly items from PAYTM.
3.
3. Customer Care Centre Response.
Before going to the customer care center, usually, customer
support centers will not do as a core authorized service business. For Example:
Very local computer/electronics shops service center’s even they don’t know
anything about out product. If you have a calm mind person, You can call customer
care and convince them to get Job Sheet. Products like Avita Liber, Even
customer support center’s don’t know, whether they are authorized customer
support center or not. Should have patience, then you can buy products in
Paytm.
4.
4. Eating our Precious time.
If you order a product in January 1, You will sure Die until you
get the replacement order. That much irritation PAYTM will give to you. For Example, you are ordering a product on Nov 2.
Nov 2: Order is
placed
Nov 4: Order will be shipped
Nov 7: The product will be delivered with defective.
Nov 10: You have to get leave from office and travel for a
long distance to get Job-sheet.
Nov 11: You are applying for a replacement with the job Sheet.
Nov 13: They will approve your replacement
Nov 16: They will come to pick-Up, Courier partner will take
photos, we should be in our home.
Nov 22: They Product will be returned.
Nov 22: They Product will be returned.
Nov 24: The Seller will not send the replacement product on time.
Nov 26: You may get
/ You may not get – Only God knows.
Nov 30: If canceled by the seller, You will get a money refund in 7 days.
5: Customer Support:
You have to Speak only with chatbots. And Even If you call the
customer care center, they will never give solutions, Just they will close the
ticket. They Don’t have customer support in regional languages too. poor.
This is My personal experience with Paytm, I was bought a
Avita Liber Laptop and an Intex UPS. 6
Months before I bought an IBall Laptop, Screen was defective suddenly, Send to
Service Centre in Chennai, They Told me that they will refund me in a month, it is taken 6 months to refund my money, by posting the worst customer support Experience in twitter. I recommend don’t buy
electronics Items in Paytm.
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